Facilities services across the Çï¿ûÊÓƵ estate are provided in partnership with Sodexo.
Sodexo operate a Helpdesk based at Avery Hill supporting colleagues across the academic buildings at Avery Hill, Bathway, Greenwich and Medway. For student halls see the Residences section below.
Raising a request
If you discover a building fault, need assistance with building maintenance, or want to book an Estates service, please raise a Facilities Request. This can be done by clicking on the '' option on the Staff Services / My Student Life Portal page. Please include your contact details and date required. Alternatively you can email your request to fmcentralhelpdesk@greenwich.ac.uk
For emergencies please phone 020 8331 7779.
Service requests will be processed within 24 working hours of receipt.
The Helpdesk is open 24 hours a day, 7 days a week.
Access to our buildings and facilities
All campuses now have access control in most buildings which is managed with your Greenwich Gateway Card. This includes shared areas at Medway. If you experience difficulty when using your card, please visit the campus security gatehouse.
For enhanced access or to order additional room keys, please complete the
For staff wishing to access any of our buildings outside of their , an will need to be completed and approved by your faculty/directorate.
Portering & Transport
If you require porters or have a transport request, and provide the following details:
- Contact details - with an alternative point of contact if possible.
- Date - you would like the work carried out.
- Building and room details - of where you want items delivered, where applicable.
- Descriptions - list of the items to be delivered or moved.
- Any other information - Are the items heavy? (i.e. you cannot move them yourself.) Do they include fixtures? Are there access issues?
Please note, during exams, Open Days and graduation, portering requests may take longer to complete. Should this happen, a member of the team will contact you to arrange a suitable alternative time.
For coach and minibus transport, please refer to our or contact the Transport team for advice travel@gre.ac.uk.
Related Forms
Post Rooms
Each campus has a dedicated post room which is managed by the Sodexo Team. If you wish to request a postal service, you will need to (driver/delivery). For any day to day queries, you can contact the teams direct using the following email addresses:-
- PostRoom.AveryHill.Uni.UK@sodexo.com
- PostRoom.Greenwich.Uni.UK@sodexo.com
- PostRoom.Medway.Uni.UK@Sodexo.com
Parking
Car parks are managed by Sodexo in partnership with Group Nexus who provide support with parking tickets, parking machines, signage and the Paybyphone service.
More information about parking is provided via the travel pages or contact travel@gre.ac.uk for help.
Residences
To report a fault in halls, please e-mail:
- AveryHill.UK@studentliving.sodexo.com for Cleves, Howard, Parr and Tudor Courts in the Student Village at Avery Hill.
- Maintenance.Medway.Uni.UK@sodexo.com for Medway Residences.
If you live in the McMillan Student Village in Greenwich, CLV who manage this hall will have provided you with details on how to report issues.
Campus Facilities Offices
For projects and strategic discussions related to Estates and Facilities please continue to contact the Campus Facilities teams by emailing Greenwichfacilities@gre.ac.uk.
Compliance Information
Contractor Management
Policies
How to report an incident
All incidents should be reported as soon as possible to the Safety Unit. Please report them here.